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Get in Touch
Email Support
xiaojun.chen@leiyougame.com
We reply within 24 hoursPhone Support
+1 255 455 4737
Mon-Fri: 9:00 AM - 6:00 PM ESTLive Chat
Available 24/7
Instant support for urgent issuesOffice Location
123 Gaming Street, Tech City
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Frequently Asked Questions
How do I create an account?
+Click the "Sign Up" button in the top right corner of our website. Fill in your email, create a password, and verify your email address. You'll receive a confirmation email to activate your account.
I forgot my password. What should I do?
+On the login page, click "Forgot Password" and enter your email address. We'll send you a secure link to reset your password. The link expires after 24 hours for security.
Why won't my game start?
+First, check that your system meets the minimum requirements. Try restarting the client, clearing your browser cache, or disabling browser extensions. If the issue persists, contact our technical support team.
How do I report a bug or technical issue?
+Use the contact form above and select "Bug Report" as the subject. Please include detailed steps to reproduce the issue, your browser/device information, and any error messages you received.
Do you offer refunds?
+Yes, we offer refunds within 14 days of purchase for unused in-game items. Contact our billing support team with your purchase details and reason for the refund request.